We understand that plans can change. All reservations require a 50% non-refundable deposit to secure your items. If you need to cancel more than 7 days before your event, you won’t owe anything beyond the deposit. Cancellations made 6–2 days before the event are subject to an additional 25% fee of the remaining balance. If you cancel within 24 hours of delivery, the full rental amount is due.

For tents, cancellations must be made at least 14 days before the event, and custom-ordered items are always non-refundable once ordered. In the event of severe weather or other circumstances beyond your control, we’re happy to help you reschedule your event within 12 months so you don’t lose your payment.

Yes! For larger items such as tents, staging, and specialty equipment, our team provides full setup and takedown service to make sure everything is safe and secure. For smaller items like tables, chairs, and linens, standard delivery includes drop-off at a convenient location, and you’ll be responsible for setup unless prior arrangements are made.

If you’d like us to set up additional items (such as tables and chairs), just let us know when booking and we’ll be happy to add that service for an additional fee.

*Important: Please make sure your site is ready before our crew arrives. The setup area should be clear of obstacles, and any underground utilities (water, gas, electrical, etc.) must be marked in advance. This ensures a safe and efficient installation.

We don’t offer insurance, but we do provide an optional Damage Waiver program. For a small fee (15% of your rental total, $25 minimum), the waiver covers accidental damage to rental items, such as broken glassware, stained linens, or tents damaged by unexpected weather.

Please note that the waiver does not cover negligence, misuse, mysterious disappearance, theft without proof of forced entry, or damage from cooking or open flames under tents. It’s not an insurance policy, but it does give you peace of mind by reducing your financial responsibility for accidental mishaps.

If you decline the Damage Waiver, you’ll be fully responsible for the repair or replacement cost of any lost, stolen, or damaged items.

Once rental items are delivered and in your care, you are responsible for them until they are picked up or returned. This includes loss, theft, or damage beyond normal wear and tear. If something is missing or damaged, you will be charged the repair or replacement cost.

We strongly encourage customers to keep items secure overnight and during events. For tents and other large equipment, you are responsible for monitoring them during adverse weather and ensuring they remain safe until our crew returns for pickup.

If you’ve chosen our Damage Waiver, accidental damage may be covered, but theft without proof of forced entry, negligence, or misuse are never covered.

Delivery and pickup fees are based on the location of your event, the timing of your delivery, and the accessibility of the site. Standard delivery is available during normal business hours, and additional charges may apply for evenings, weekends, holidays, or difficult-to-access locations.

Most rental items are also available for customer pickup at no charge. However, large items that require professional setup (such as tents, staging, or specialty equipment) must be delivered and set up by our crew. Delivery fees will apply to those items.

All delivery fees will be quoted when you place your order, so you’ll know the exact cost up front. We strongly recommend that someone be onsite during both delivery and pickup to confirm items and placement.

Our rental rates are based on the time the items are out, not just the time they’re used. This means the rate covers the entire rental period from the time equipment leaves our warehouse until it’s returned. Standard pricing typically covers a one-day rental, but we also offer multi-day and weekend rates.

Rates may also vary depending on the type of item, the season, and any additional services requested (such as delivery, setup, or after-hours service). All pricing will be clearly outlined in your quote before you confirm your reservation.

We accept all major credit cards, debit cards, and checks. A valid credit card is required to secure every reservation, even if you choose to pay your balance by cash or check. The card remains on file for incidentals such as damages, missing items, or additional fees.

Please note: we cannot accept checks from new accounts.

A 50% deposit is due at the time of booking to hold your items, and the remaining balance must be paid prior to delivery (or in full if your event is less than 7 days away). For your convenience, payments can be made over the phone, online, or in person at our office.

We also offer installment payments through our partner Affirm, making it easy to spread out the cost of your rental over time.

To confirm your rental, we’ll need a few details:

• Delivery and pickup information – the address of your event, a home or business phone number, and an onsite contact with a cell phone.

• Event dates – the correct delivery and pickup dates and times.

• Payment information – a valid credit card number, expiration date, CVV code, billing address, and the name on the card. A credit card must remain on file for incidentals, even if you’re paying by cash or check.

💡 Where’s the CVV? On Visa or MasterCard, it’s the last 3 digits on the back by the signature. On American Express, it’s the 4-digit code on the front above the card number.

You’re welcome to start with an online quote, but please note that equipment is not guaranteed until you’ve spoken with a representative and your deposit is paid (or invoice is paid in full for events less than 7 days away).

Placing an order with us is easy! You can:

1. Request a quote online through our website.

2. Call our office to speak directly with a rental specialist.

3. Visit us in person if you’d like to see items before booking.

Once we’ve confirmed availability, we’ll ask for your event details (delivery/pickup address, dates, and contact information), and we’ll secure your order with a 50% deposit (or payment in full if your event is less than 7 days away). A valid credit card must remain on file for incidentals, even if you pay by cash or check.

Your reservation is officially confirmed once your deposit/payment and signed rental contract are received.

Our office is open Monday through Friday, 9:00 AM – 5:00 PM (ET). We are closed on Saturdays and Sundays.

For weekend events, we’ll deliver your rental items on Friday and pick them up on Monday at no additional charge. If you require special arrangements outside of these times, please contact us in advance — additional fees may apply.